FAQ

Nova Plus International Trading is an Istanbul-based trading and export company. We supply chemicals and ingredients, packaging components and detergent products, and we also source goods from trusted Turkish manufacturers on behalf of importers — handling negotiation, quality checks, packing, export documents and shipping.

Our office is in Kayabaşı, Adnan Menderes Bulvarı, Başakşehir, Istanbul, Türkiye. You are welcome to visit — please contact us in advance to arrange a meeting. If you travel to Turkey, we can also inspect products with you on site.

We currently serve buyers in 32 countries. We ship worldwide, so if your country is not on our list yet, send us your destination port and we will quote the shipment.

Turkish manufacturing combines consistent quality with competitive prices, and Turkey’s location gives short transit times to the Middle East, Africa and Europe. Turkish products are also well known and in high demand in Arab markets.

Our catalogue is organised in three categories:

• Chemicals & Ingredients — surfactants such as LABSA, SLES 70%, Betaine and Esterquat, plus fragrances.
• Packaging — spout closures, tin caps, container handles, ring closures and dispensing pumps.
• Detergent — laundry pods and scent boosters.

Yes. Send us the product details — a photo, specifications, size, weight, intended use and the quantity you need — and we will find suitable Turkish manufacturers and come back with options and prices.

Yes. Technical data sheets and safety data sheets for our chemicals are available on each product page — enter your name and business email and the file opens straight away. A certificate of analysis can be requested for your specific batch.

We inspect goods before shipment to confirm they match the agreed specifications, packaging and labelling. We also make sure the country of origin is correctly stated on the goods and documents — missing origin information is a common reason for shipments being rejected or fined at customs.

Prices for industrial products depend on quantity, grade, packaging, destination and Incoterms, and raw material markets change often. That is why we quote each request individually — and larger quantities usually mean a lower unit price.

Use our quote request form, press “Request a quote” on any product page, or message us on WhatsApp. To get an accurate price faster, include:

• Product name and grade
• Quantity and preferred packaging
• Destination country and port
• Preferred Incoterms and timing

It depends on the product and packaging. If you are new to a product or market, we recommend starting with a smaller trial order so you can test demand before scaling up. Tell us your expected volume and we will confirm what is possible.

Don’t decide on price alone — very low offers are often used just to attract buyers. Check that the company is officially registered, can provide technical documents and clear specifications, puts the agreed terms in writing, and supports you if a problem occurs with the goods after shipment.

Depending on the product, we pack in drums, IBC totes, flexitanks, bags or cartons. We can quote on EXW, FOB, CFR, CIF or DAP terms — if you are not sure which one suits you, we will advise.

Yes. We prepare the official export documents your goods need and coordinate customs clearance and shipping in Turkey, so your goods arrive in your country legally and without delays.

Yes. We keep you updated at every stage — from loading the container to arrival at your destination port — and we remain your point of contact if any issue arises on the Turkish side.

Email info@nova-plus.net, call or WhatsApp +90 536 436 49 92, use the contact page, or visit our office in Başakşehir, Istanbul.